5 Star Cabin Service

For those airlines which believe in delivering the highest quality of cabin experience to their passengers at the most cost-effective price; a fully integrated aircraft interior support package

Airline Services 5 Star Cabin Service focuses on the following key areas:

• Improving and maintaining a consistently high standard of on-board cabin experience for the passenger
• Performing progressive seat and cabin maintenance within routine aircraft downtimes (transit, daily, A checks)
• Providing a superior level of cabin cleaning and presentation
• Maximising seat/IFE availability and serviceability
• Reducing overall airline material spend on seats and cabin items
• Working with the airline, with Airline Services’s Design and Development team and with OEMs on product improvements
• Maximising valid warranty reclamation

This integrated approach brings the following benefits:

• Overall cabin image reaches a higher standard for more of the time – passenger satisfaction levels increased
• Seats and IFE achieve higher in service availability  - greater airline revenue
• Seats, seat covers, carpets and galley items gain extended in-service life and reliability – reduction in cost.
• Material spend and spares-related AOG events are reduced – reduction in costs
• Reduction in peak demand for seats and spares during Heavy Maintenance and reduced risk of cabin-related delays in maintenance checks  – reduction in cost, avoidance of delays

Whilst every airline has its own unique set of requirements, The 5 Star Cabin Service often consists of the following key elements:

1. “Meet and Greet” Transit Teams
2. Overnight A Check Teams
3. Overnight AOG “Hit Squad”
4. Spares and Logistics Management
5. Central Control Centre
6. Quality Inspection
7. Warranty Administration
8. Innovation, Improvement
9. Cost Management and Reduction

Such an important and complex set of tasks rightly takes time to bring into being.

Typical timescales for service introduction are given below. 

• Initial Fleet Survey 2-4 weeks on site
• Design and Development of Cabin Support Program with Customer – 8-12 weeks
• Successful Phase-in period 4-8 weeks